Customer Care Coordinator

Added 06/06/2025

Customer Care Coordinator - Leeds RG Setsquare are working in partnership with a leading Housing Development organisation based in Leeds. We are looking for an enthusiastic individual to work as a Customer Care Coordinator working for the Customer Care Team based in Leeds. You will provide an efficient and effective customer care service, liaising with customers, contractors, site and management team, whilst maintaining effective working relationships. Your new role as Customer Care Coordinator: As the Customer Care Coordinator you will provide efficient and customer care service, managing and continually improve the customer service experience for customers to support their ambitions...

Customer Care Advisor

Added 06/06/2025

A Customer Care Advisor / Repairs Planner is required for a contractor based in Greater Manchester for an initial 5 months contract which could lead into a permanent post. The role is working on behalf of a housing association covering the Oldham area.Key responsibilities:* Monitor the live job schedule board to ensure engineers are fully utilized throughout the day* Arranging follow on appointments for any jobs not completed on first visit.* Allocate Emergencies throughout the day* Closing jobs in the system complete or cancelled as the day unfolds.* Clear any jobs flagged as no access (48 hours)* Appointing any jobs...

Customer Journey Project Manager

Added 22/05/2025

Customer Journey Project Manager *Housing**Hybrid working - 3 days on site per week**£41.70 per hour via Umbrella The role:The Customer Journey Manager will be pivotal in understanding and moulding a specialist customer journey area, centred around Home Lifecycle, Repairs and Maintenance and Paying Rent, Bills and Service Charges.They will design, lead, and refine the entire customer journey, integrating principles of design thinking, customer co-creation, and best practices in journey mapping.By forging close ties with residents and internal teams, they will co-create solutions and spearhead initiatives that align with resident needs and aspirations. In this capacity, they will utilise various tools...

Customer Service Advisor (Call Center) x4

Added 06/05/2025

A leading housing organisation is looking for up to 4 Call Center Officers to work either Monday till Friday (35 hours per week) with 1 hr break or Monday to Friday (20 hours per week, 11am till 3pm) to be based in a busy contact center in Chelmsford to start ASAPAs one of our Customer Service Advisors you'll be the first point of contact in providing outstanding customer service to a diverse range of our customers and residents, over the phone and digital channels including emails and social media. In this varied role you'll be providing advice and assistance on...

Customer Support Co-ordinator

Added 05/03/2025

Resourcing Group are hiring a Customer Service Support Co-ordinator to join our Client in Glasgow.The successful candidate will be required to act in a customer support co-ordination role providing a single point of contact to both internal and external customers. The role requires a high level of customer service & the ability to communicate, work on their own initiative & performing consistently & efficiently. Communication will be via Telephone, email & proactive alerts. Working to achieve optimum customer satisfaction at all times.Main duties & Responsibilities The Customer Support Team strives to consistently provide a proficient high quality customer service to...

Admin Coordinator (Northampton)

Added 06/06/2025

Mitie are looking for 2x Admin Coordinators for a costing role that has come available, preferably to start ASAPWorking hours : Monday to Friday 9:00-17:00 (7.5 h /day paid +30 mins lunch break un-paid)Location : Hybrid ( 3 days working from home + 2 days working in the office ) after 1st week of training which is office based. Office address is 650 Pavilion Drive , Northampton , Brackmills Industrial Estate , NN4 7SL .Role description :Candidate is required to cost completed works as per each client's contract. Candidate will have different clients allocated and training will be provided with...

Scheme Coordinator

Added 20/05/2025

Scheme Coordinator - Northumberland RG Setsquare are working in partnership with a leading Social Housing organisation based in Northumberland. We are looking to appoint a Scheme Co-ordinator contributing to the success of the team through the delivery of housing and support services, as a member of the Supported Housing Team. This is a fantastic opportunity to join an organisation that provides people across the North to provide as many good quality homes as they can, delivering excellent service to their customers and to shape strong, sustainable places for their communities. Your new role as Scheme Coordinator: As the Scheme Coordinator...

Compliance Coordinator

Added 08/05/2025

Job Title: Compliance Coordinator Location: Nottingham Contract: 3-Month Minimum (Potential for Extension) Start Date: ASAP Hours: Full-TimeOverview: We are currently seeking an experienced and proactive Compliance Coordinator to support the client's team on a minimum 3-month contract in Nottingham. This is a key support role ensuring the smooth operation of compliance, scheduling, and maintenance coordination activities for the client.Key Responsibilities:Provide professional and timely support to the client via phone and emailAccurately determine the nature and priority of faults reportedRaise and assign work orders to the appropriate resourcesSchedule works in line with Service Level Agreements (SLAs) and update the client's CAFM...

Compliance Coordinator

Added 08/05/2025

Job Title: Compliance Coordinator Location: Nottingham Contract: 3-Month Minimum (Potential for Extension) Start Date: ASAP Hours: Full-TimeOverview: We are currently seeking an experienced and proactive Compliance Coordinator to support the client's team on a minimum 3-month contract in Nottingham. This is a key support role ensuring the smooth operation of compliance, scheduling, and maintenance coordination activities for the client.Key Responsibilities:Provide professional and timely support to the client via phone and emailAccurately determine the nature and priority of faults reportedRaise and assign work orders to the appropriate resourcesSchedule works in line with Service Level Agreements (SLAs) and update the client's CAFM...

Works Coordinator

Added 07/05/2025

Works Coordinator Location: Otterbourne, Eastleigh Start Date: ASAPPay Rate: £29,863 per annum Our client who are one of the leading companies are currently recruiting for a Works Coordinator to join their team in the Southampton area to start ASAP on a Temporary to permanent basis for the right person. Predominantly you will be managing/assisting the process of Planned Preventative Maintenance of works The position is full-time office basedMonday to Friday 8am - 5pmFree parking on Site Duties:First point of contact for all planned and reactive maintenance activity received by telephone and e-mailRaise Purchase Orders/InvoicesPlan repairs/maintenance work for engineers and sub-contractorsDealing...

Admin Coordinator (Northampton)

Added 25/04/2025

Mitie are looking for 2x Admin Coordinators for a costing role that has come available, preferably to start ASAPWorking hours : Monday to Friday 9:00-17:00 (7.5 h /day paid +30 mins lunch break un-paid)Location : Hybrid ( 3 days working from home + 2 days working in the office ) after 1st week of training which is office based. Office address is 650 Pavilion Drive , Northampton , Brackmills Industrial Estate , NN4 7SL .Role description :Candidate is required to cost completed works as per each client's contract. Candidate will have different clients allocated and training will be provided with...

Housing Project Coordinator

Added 24/04/2025

Housing Project Coordinator *Hybrid working**Good chance of extending beyond 6 months*The role:Working in the compliance team for a large housing association.Key Responsibilities:* Establish baselines for compliance work streams.* Set up reconciliation processes.* Liaise with other departments to gather and establish information about properties.* Provide feedback to the data team.* Collaborate with Compliance teams and contractors. Required Qualifications and Skills:* Proficiency in Microsoft Office programs, particularly Excel at a moderate level.* Proactive approach to tasks and problem-solving.* Strong communication skills for effective interaction with various stakeholders.Desirable* Experience working in the housing sector.* Experience in Compliance roles.* Familiarity with compliance monitoring software...

Bid & Tender Coordinator

Added 23/04/2025

Resourcing Group have an exciting opportunity to join one of this leading Facilities Management business.Role SummaryThe Bid Coordinator is responsible for managing the entire bid process, ensuring all submissions meet client requirements and deadlines. This role involves coordinating input from various departments, preparing comprehensive proposals, and delivering high-quality bids that reflect the company's expertise in facility management. The ideal candidate is highly organized, detail-oriented, and capable of working under tight deadlines to secure new business opportunities. Bid Management:Coordinate the end-to-end bid process for facility management contracts.Ensure timely and compliant submission of tenders, proposals, and RFQs (Request for Quotation).Create and manage...

Facilities Administrator / FM Coordinator

Added 02/04/2025

My client now has an excellent opportunity for a Contract Support to join their team on a permanent basis. The company are fast growing and this position will be a fast paced role to meet their business needs.Day to Day RoleCommunicate with team regarding Planned Preventative Maintenance (PPM) needs and schedule in to the Computer Maintenance Management System database.Notify customers of PPM tasks.Lead and manage the delivery of Planned and Reactive Maintenance tasks regarding building services infrastructure.Raising Purchase Orders (POs) and Manage the Computerised Maintenance Management System (CMMS) encompassing responsibility for the job issue, data entry, report creation, tracking of...

M&E Compliance Coordinator

Added 31/03/2025

M&E Compliance Coordinator *Housing**Hybrid role - 3 days in office . 2 from home* The roleA Housing Association currently requires and experienced compliance coordinator / administrator, with a focus on electrical contracts.You will be responsible for:Handling reactive repairs, compliance work, and managing reactive programs to ensure everything remains compliant.The role also involves working closely with the asset teams on fire alarms and collaborating with the building safety team.Managing contractor payments and leading key meetings, ensure works are completed to correct SLA's Key Skills and experience:Ideally, you should have worked with other housing associations or Local government social housing, particularly on...