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Sector: NHS Logistics / Hospital Transport

Location: Dudley

Pay 12.21

Scope of Work:

Transporting a wide range of medical and support items: blood, drugs, instruments, patient notes, waste, stores, food, laundry, samples, and more.

Working across main and satellite sites, including GP surgeries and neighbouring trusts.

Supporting clinical teams with timely deliveries.

Home deliveries of medication

Occasional staff transport (max 4 people).

Requirements:

7-day service (daytime only - no nights).

Standard UK driving licence (vehicles under 3.5 tonnes).

✅ Ideal Candidate Traits

Self-motivated and organised

Experience in logistics, transport, or healthcare settings

Strong understanding of handling medical or sensitive goods

Able to follow protocols and manage time effectively

Flexible and dependable under pressure

Good knowledge of local geography (Dudley and surroundings)

please send an updated CV to apply to apply for the role

RG Setsquare is acting as an Employment Business in relation to this vacancy.

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Job Title : Resident Liaison Officer x3

Work Location : Milton Keynes

Job Duration : Temporary (Long Term)

Pay: Competitive

One of our leading clients are currently looking to employ a 3x Resident Liaison Officers to join their team on a Temporary basis covering the Milton Keynes Area

Duties but not limited too:

To provide information, updates and support tenants whose homes are affected by major worksCustomer Facing role - First point of contactDeal with customer complaintsProvide support to vulnerable residentDriving between sites (mileage to be claimed)

Requirements

RLO/Housing ExperienceCommunication skillsUK Driving LicenseCustomer ServiceComputer Illiterate

If interested in this role, please apply here online , Thanks @RG

RG Setsquare is acting as an Employment Business in relation to this vacancy.

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Job Title : Resident Liaison Officer x3

Work Location : Milton Keynes

Job Duration : Temporary (Long Term)

Pay: Competitive

One of our leading clients are currently looking to employ a 3x Resident Liaison Officers to join their team on a Temporary basis covering the Milton Keynes Area

Duties but not limited too:

To provide information, updates and support tenants whose homes are affected by major worksCustomer Facing role - First point of contactDeal with customer complaintsProvide support to vulnerable residentDriving between sites (mileage to be claimed)

Requirements

RLO/Housing ExperienceCommunication skillsUK Driving LicenseCustomer ServiceComputer Illiterate

If interested in this role, please apply here online , Thanks @RG

RG Setsquare is acting as an Employment Business in relation to this vacancy.

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Customer Care Coordinator - Leeds

RG Setsquare are working in partnership with a leading Housing Development organisation based in Leeds. We are looking for an enthusiastic individual to work as a Customer Care Coordinator working for the Customer Care Team based in Leeds. You will provide an efficient and effective customer care service, liaising with customers, contractors, site and management team, whilst maintaining effective working relationships.

Your new role as Customer Care Coordinator:

As the Customer Care Coordinator you will provide efficient and customer care service, managing and continually improve the customer service experience for customers to support their ambitions and a leader in customer service in the homebuilding industry. You will liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints/queries, maintaining a professional and courteous at all times.

The Experience & Qualifications Required:

You will possess strong customer service skills, ability to manage complaints, enthusiastic, self-motivated and have excellent levels of numeracy and skilled in verbal and written communication.

For further information please contact Sam Atkinson from Resourcing Group on 07385 027923.

RG Setsquare is acting as an Employment Business in relation to this vacancy.

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Housing Complaints Officer (Hybrid - West London)
Rate: £28.86 per hour (via umbrella)
Contract: 3 months+
Working Pattern: Hybrid (2 days in the office, 3 from home)
Location: West London

The role:

You'll be responsible for investigating and resolving complaints in a fair and impartial manner.With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.We need people that can hit the ground running with minimal training. Stage 1 and 2 complaintsProvide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer.Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution.

Key Skills and Experience

Experience in a complaints handling within the Housing Sector

Must have written Housing complaints experienceStage 1 experienced at least but stage 2 preferredMust be able to work on site 2 days per week

Excellent communication and interpersonal skills

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

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Complaints Resolution Lead

*Rolling contract*

*Hybrid - 2 days office / 3 home*

*Housing*

The role:

Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2.Take responsibility for managing all contact and communication with the Housing Ombudsman and customers including implementation of any improvements to ensure compliance with the Housing Ombudsman Complaint Handling Code.Identify potential reputational risk and work with operational teams and the complaint manager to take mitigating action and ensure learning lessons are logged, tracked and monitored and prioritised by the business.Assist in the production of regular Complaint Reporting for stage 2 and ombudsman cases, providing information for the service and to the business, ensuring information captured is relevant, accurate and timely and can be used to drive change and transformation in the organisation.

Key Skills and experience:

Must be experienced in handling housing complaints.Strong experience in writing Stage 2 complaint responses.Previous experience managing Housing Ombudsman complaints.Ability to respond to complaints efficiently and effectively

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

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Complaints Triage Officer (Hybrid - West London)
Rate: £25.77 per hour (via umbrella)
Contract: 3 months+
Working Pattern: Hybrid (2 days in the office, 3 from home)
Location: West London

We're looking for a highly organised and customer-focused Complaints Triage Officer to join a dynamic Complaints Service team (Housing Association) on an initial 3-month+ contract.

As the first point of contact for escalated service enquiries, you'll be the gatekeeper of the Complaints Service, ensuring every customer concern is triaged accurately and compassionately. Your role is pivotal in assessing complaints, identifying appropriate resolutions, and - wherever possible - recovering service issues before they escalate further.

Key Responsibilities:

Handle and triage incoming escalated service enquiries.

Assess and determine the best resolution route for customer dissatisfaction.

Deliver swift and effective service recovery wherever possible.

Log formal complaints for full investigation when needed.

Engage proactively with customers to understand their concerns.

Use strong problem-solving skills to provide tailored solutions.

Maintain a customer-first approach in all interactions.

What We're Looking For:

Experience in a complaints handling, customer service, or triage role. Housing experience preferred but other sector considered if have triage experience

Excellent communication and interpersonal skills.

Ability to manage multiple cases efficiently and calmly.

Strong decision-making and problem-solving abilities.

A proactive, empathetic, and professional approach to customer care.

This is an exciting opportunity to make a real difference in customers' experiences, working within a supportive and service-driven team.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

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Customer Journey Project Manager

*Housing*

*Hybrid working - 3 days on site per week*

*£41.70 per hour via Umbrella

The role:

The Customer Journey Manager will be pivotal in understanding and moulding a specialist customer journey area, centred around Home Lifecycle, Repairs and Maintenance and Paying Rent, Bills and Service Charges.They will design, lead, and refine the entire customer journey, integrating principles of design thinking, customer co-creation, and best practices in journey mapping.By forging close ties with residents and internal teams, they will co-create solutions and spearhead initiatives that align with resident needs and aspirations. In this capacity, they will utilise various tools and methodologies to capture and analyse resident feedback, ensuring that insights are transformed into tangible improvementsThe role would suit an experienced manager / project manager, using project management skills including agile techniques to progress and deliver change activities that will improve customer experiences. They will collaborate with cross-functional teams to roll out journey-based enhancements, driving and owning improvement to make a real difference. Line management of 1 Customer Journey Designer

Key Skills and Experience:

Deep knowledge of customer journey mapping, design thinking, and co-creation methodologies.Experience in overseeing and enhancing customer journeysRobust analytical skills, capable of deriving insights from resident feedback and behavioural data.Knowledge of how these areas impact on the customer journey; leasehold and tenant lifecycle events and neighbourhood issues; home and place related charges and payments; property life cycles, repair supply chain, planned maintenance challenges. Stellar communication skills, proficient at facilitating workshops, engaging stakeholders, and presenting insights. Demonstrated ability to work alongside cross functional teams, driving resident-centric initiatives and achieving tangible outcomes.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

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We are working with a Tier 1 main contractor who are looking for a Business Development Manager with a proven track record of securing new business within the Construction industry.

The role will require someone who can identify and develop new revenue streams with clients for the development of new commercial and industrial build projects. The organisation are an already successful international contractor although are growing their Northwest region. They have Framework agreements in place within education, public sector works as well as some blue chip clients in the manufacturing sector.

They would be open to new revenue streams including refurbishment/fit out/Civil engineering and housing projects.

With office locations across Europe they are a £5b turnover business with 5000 staff members. You would be an integral part of the business and the opportunity would be there to develop a long standing career with solid career progression.

Skills/Duties

-Promote the business at Construction expos

-Develop business with end user clients - manufacturing/local authorities/land owners/industrial/FMCG businesses

-Knowledge of Pre Construction and Estimating

-Manage and develop own revenue streams

-Work with Pre Construction teams and Senior Leadership Team to secure new projects for the business

-Promote the business in a professional and innovative manner

-Provide quotations and estimates

-Full driving licence

-Previous experience within a Business Development role in the Construction industry

If this role is something that would be of interest please apply to Jack Birks at RGSetsquare.

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RG Setsquare is committed to equality in the workplace and is an equal opportunity employer.

RG Setsquare is acting as an Employment Business in relation to this vacancy.

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We are working with a Tier 1 main contractor who are looking for a Business Development Manager with a proven track record of securing new business within the Construction industry.

The role will require someone who can identify and develop new revenue streams with clients for the development of new commercial and industrial build projects. The organisation are an already successful international contractor although are growing their Northwest region. They have Framework agreements in place within education, public sector works as well as some blue chip clients in the manufacturing sector.

They would be open to new revenue streams including refurbishment/fit out/Civil engineering and housing projects.

With office locations across Europe they are a £5b turnover business with 5000 staff members. You would be an integral part of the business and the opportunity would be there to develop a long standing career with solid career progression.

Skills/Duties

-Promote the business at Construction expos

-Develop business with end user clients - manufacturing/local authorities/land owners/industrial/FMCG businesses

-Knowledge of Pre Construction and Estimating

-Manage and develop own revenue streams

-Work with Pre Construction teams and Senior Leadership Team to secure new projects for the business

-Promote the business in a professional and innovative manner

-Provide quotations and estimates

-Full driving licence

-Previous experience within a Business Development rolew in the Construction industry

If this role is something that would be of interest please apply to Jack Birks at RGSetsquare.

-

RG Setsquare is committed to equality in the workplace and is an equal opportunity employer.

RG Setsquare is acting as an Employment Business in relation to this vacancy.

Read less