Housing Complaints Officer

Added 05/06/2025

Housing Complaints Officer (Hybrid - West London) Rate: £28.86 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West London The role:You'll be responsible for investigating and resolving complaints in a fair and impartial manner.With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation.We need people that can hit the ground running with minimal training. Stage 1 and 2 complaintsProvide excellent customer service when interacting with complainants...

Complaints Triage Officer

Added 22/05/2025

Complaints Triage Officer (Hybrid - West London) Rate: £25.77 per hour (via umbrella) Contract: 3 months+ Working Pattern: Hybrid (2 days in the office, 3 from home) Location: West LondonWe're looking for a highly organised and customer-focused Complaints Triage Officer to join a dynamic Complaints Service team (Housing Association) on an initial 3-month+ contract.As the first point of contact for escalated service enquiries, you'll be the gatekeeper of the Complaints Service, ensuring every customer concern is triaged accurately and compassionately. Your role is pivotal in assessing complaints, identifying appropriate resolutions, and - wherever possible - recovering service issues before they...

Complaints Resolution Lead

Added 05/06/2025

Complaints Resolution Lead *Rolling contract**Hybrid - 2 days office / 3 home**Housing* The role:Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2.Take responsibility for managing all contact and communication with the Housing Ombudsman and customers including implementation of any improvements to ensure compliance with the Housing Ombudsman Complaint Handling Code.Identify potential reputational risk and work with operational teams and the complaint manager to take mitigating action and ensure learning lessons are logged, tracked and monitored and prioritised by the business.Assist in the production of regular Complaint Reporting for stage 2 and ombudsman...

Housing Complaints Handler

Added 11/04/2025

Eden Brown are seeking a highly efficient Customer Complaints Handler on a 3 month temporary contract situated in LancashireThere is a real option for the role to become permanent The option of hybrid will depend on your experience. However, there will be a flexible approach Duties will include:- Fully managing customer complaints- Drawing up acknowledgement letters- Speaking and liaising with tenants It is vital that you have detailed written experience and to a high quality. You should also be more than competent on XL Interested candidates must have a passion for dealing with customers Only apply if the above criteria...

Complaints Handler

Added 08/04/2025

Eden Brown are seeking a highly efficient Customer Complaints Handler on a 3 month temporary contract situated in LancashireThere is a real option for the role to become permanent The option of hybrid will depend on your experience. However, there will be a flexible approach Duties will include:- Fully managing customer complaints- Drawing up acknowledgement letters- Speaking and liaising with tenants It is vital that you have detailed written experience and to a high quality. You should also be more than competent on XL Interested candidates must have a passion for dealing with customers Only apply if the above criteria...

Complaints Resolution Lead

Added 01/04/2025

Complaints Resolution Lead *Rolling contract**Hybrid - 3 days office / 2 home**Housing* The role:Lead on reviewing complaints and compensation and advising on the correct level of rigor at stage 2.Take responsibility for managing all contact and communication with the Housing Ombudsman and customers including implementation of any improvements to ensure compliance with the Housing Ombudsman Complaint Handling Code.Identify potential reputational risk and work with operational teams and the complaint manager to take mitigating action and ensure learning lessons are logged, tracked and monitored and prioritised by the business.Assist in the production of regular Complaint Reporting for stage 2 and ombudsman...

Housing Officer

Added 24/06/2025

Job Title: Housing Officer Rate: £24ph Location: Warwickshire Assignment: Temporary, 3 months with potential extension. The role : The Housing Advice and Benefits, Housing Services, Assets and Communities & Projects Teams are looking to jointly recruit a temporary Project Officer to coordinate the set up and launch of the Council's new housing development , initially for three months but with the possibility of further extensions. The development is made up of sixty flats and forty houses and as such represents a significant increase to the Council's housing stock levels. We are looking for someone to work across teams to ensure...

Maintenance Officer

Added 23/06/2025

Our Glasgow based client is seeking a Maintenance Officer for a temporary role in Social Housing. The ideal candidate will have a background in Social Housing and have experience in areas such as project management, inspections, and reactive maintenance.You will be able to assist with both planned and reactive maintenance activities, working closely with Contractors and ensuring work is completed to deadlines and budget. The position with require strong communication skills, as you will liaise, advise and update Tenants, Contractors and the Housing Management Team. The position will require the ability to diagnose repairs, conduct regular pre and post inspections,...

Revenue & Benefits Customer Care Officer

Added 19/06/2025

Our client a Large Local Authority have a requirement for x2 Customer Services - One Stop Shop Revenue & Benefits Customer Care Officer.The Role : Helping residents with all aspects of Revenues and Benefits enquiries. Hourly rates : PAYE £21.60 , LTD £28.56 Resolving any queries at first point of contact where possible and liaising with our Revenues and Benefits team when necessary. Essential requirements Office based role at Kingswood * Monday - Friday 8:30 - 4:30 * Competent in using iWorld/NEC * Front facing customer service experience * At least 2 years Revenues and Benefits experience within a local...

Maintenance Officer

Added 16/06/2025

Our Glasgow based client is seeking a Maintenance Officer for a temporary role in Social Housing. The ideal candidate will have a background in Social Housing and have experience in areas such as project management, inspections, and reactive maintenance.You will be able to assist with both planned and reactive maintenance activities, working closely with Contractors and ensuring work is completed to deadlines and budget. The position with require strong communication skills, as you will liaise, advise and update Tenants, Contractors and the Housing Management Team. The position will require the ability to diagnose repairs, conduct regular pre and post inspections,...

Senior Maintenance Officer - Social Housing

Added 16/06/2025

Our Glasgow based client is seeking a Senior Maintenance Officer for a temporary position in Social Housing. The ideal candidate will have a background in Social Housing and have experience in areas such as project management, planned maintenance, conditions surveys and contract management.You will have a significant role in ensuring that planned maintenance projects and repairs are conducted effectively and efficiently, updating and replacing key property components to maintain safety and functionality. Further responsibilities include -Lead and coordinate teams to deliver projects from inception to completion. Develop project plans, monitor progress, and manage risks to ensure timely and successful project...

Neighbourhood Officer

Added 16/06/2025

Eden Brown are seeking a highly experienced Housing Officer on a 12 week temporary contract situated in ManchesterThe role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve:- Providing a frontline service to a portfolio of tenants across Manchester- Dealing with low level ASB issues- Sign Ups- Environmental issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in...

Supported Accommodation Officer

Added 13/06/2025

Eden Brown are seeking a highly efficient Supported Accommodation Officer on a 2-3 month contract in Oldham The role involves:- Daily/weekly risk assessments- Providing support across a variety of clients which includes Homelessness and Substance Mis Use - Booking appointments with the DWP- Flat/apartment checks The role will involve working Monday - Friday over a 37.5 hour weekA car driver is required - Though not essential Please apply if you would like to be considered for this role Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an...

Housing Officer

Added 13/06/2025

Eden Brown are seeking a highly experienced Housing Officer on a 12 week temporary contract situated in ManchesterThe role as Housing Officer will involve hybrid work 2-3 days at home/and or in the office As a Housing Officer your role will involve:- Providing a frontline service to a portfolio of tenants across Manchester- Dealing with low level ASB issues- Sign Ups- Environmental issues Due to the nature of this role interested candidates must have extensive Housing Management experience You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in...

Housing Officer

Added 13/06/2025

Eden Brown are seeking a highly experienced Housing Officer on a 4 week temporary contract situated in LiverpoolThe role as Housing Officer is full time in the office. No hybrid option available As a Housing Officer your role will involve:- Providing a frontline service to tenants across Merseyside- Dealing with a varied amount of ASB issues- Managing all aspects and large numbers Lettings and Voids You must have access to a car Only apply if you match the above criteria Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting...