Help Desk Administrator

Reference: HDDLO110625_1749657834

Fantastic place to work - in a great team ALSO offer

  • FREE GYM Membership
  • FREE Parking
  • Subsided Restaurant on site
  • Team Social activities

My client is the leading global provider of integrated facilities and corporate real estate management. Recruiting a Helpdesk Administrator to join the team on the account.

The successful candidate will provide an efficient and effective point of contact for both our client and our UK operations team.

The successful candidate will be responsible for the management of all aspects for statutory compliance across the UK account portfolio coupled with other defined tasks to support UK Operations as and when required to support the wider team

Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.

Providing support or assistance for incoming issues related to FM.

Working through the process of solving problems with clients.

Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.

Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.

Reporting customer feedback and trends to Management Team.

Answer Helpdesk / Switchboard calls.

Log service requests on CAFM system.

Continually updating customers using the communication Strategy.

Request updates from Hard / Soft Services teams.

Updating client on service requests.

Manage sub-contractor callout process.

Manage work orders and ensure accuracy data is achieved.

Assist in all sites across the account achieving the highest level of statutory compliance.

Promote QHSE and drive tangible improvements in safety performance and culture.

Provide administrative support to local line management at all levels.

Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed.

Complete client & company site inductions for staff and contractors

Assist with ensuring Authority to Work (ATW) are issued.

Support with audit management (Internal & External)

Produce management reports as required by the Account Management.

Meaningful and accurate reports are generated as required.

Customised reports are quickly created when required.

Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned.

You will have

Strong interpersonal skills

Ability to work under minimal supervision.

Ability to work as a team player.

Computer literate with a strong working knowledge of Microsoft Office.

Flexible, methodical, and strong attention to detail

Excellent organisational skills

Contributing to continuous improvement

Ability to demonstrate logical processes, with good analytical skills and judgement.

Knowledge and Experience in using CAFM systems (Si7 & IFM Hub)

Administration, Facilities & compliance Services

Experience working in a customer service role or helpdesk environment.

Experience within the Facilities Management or similar role.

RG Setsquare is acting as an Employment Agency in relation to this vacancy.

£32,000.00 - £32,000.00
Per annum
Up to GBP32000 per annum + FREE GYM membership. FREE Parking

Bracknell

Permanent

Added 12/06/2025
Reference: HDDLO110625_1749657834

Help Desk Administrator

Bracknell
Permanent

Other similar jobs

QS/Contract Administrator

Added 12/06/2025

our client is looking for a Quantity Surveyor/Commercial Manager to be based in Manchester. Applicants must have experience of evaluating tender documents and the procurement of consultant frameworks for construction and engineering projects. This is a short term role inside of IR35 Pay is £350 to £400 per day Hybrid workingEden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.

Learn more

Administrator

Added 06/06/2025

ob Title: Administrator - Engineering and Facilities Management Location: Bank of America, 2 King Edward Street, London Employer: CBRE Managed Services Limited Hours: Monday to Friday, 08:00 to 17:00 (40 hours per week) Start Date: June 2025 End Date: 31 December 2025 Pay Rate: 19.63 per hour (Umbrella) Contract Type: TemporaryWe are currently looking for an experienced Administrator to join the team at the Bank of America site in London. This is a great opportunity for someone with a solid background in administration, ideally within an engineering or facilities management environment.Key Responsibilities:Provide administrative support to the engineering and FM teamUpdate...

Learn more

Estate Administrator

Added 06/06/2025

The Estate Administrator will be based onsite and is responsible for providing essential support to the estate services team and ensuring residents enquiries are addressed promptly and professionally. This role plays a crucial part in maintaining the safety and upkeep of communal areas in collaboration with the Estates team.You'll is responsible for delivering efficient administrative services to facilitate the smooth operation of the estate. You must provide exceptional customer service to residents and stakeholders, manage and monitor data quality, and contribute to the day-to-day management of the estate.This role would be for 6-month initially with the possibility of moving to...

Learn more

Administrator

Added 06/06/2025

Job Title: Administrator Location: Dalton Barracks, Barrow Road, Shippon, Abingdon, Oxfordshire, OX13 6JB Pay Rate: £14.00 per hour Hours: 40 hours per week Start Date: 10 June 2025 Assignment Length: 3 months Clearance Required: Baseline Personnel Security Standard (BPSS and EBS)Overview: We are currently recruiting for an experienced Administrator to join our team on a temporary basis at Dalton Barracks in Oxfordshire. This is a full-time role supporting the facilities team with administrative duties for a high-profile defence contract.Key Responsibilities:Carrying out general administrative tasks as requiredUploading and managing documents within our CAFM system (training will be provided)Supporting daily operations with...

Learn more

Payroll Administrator

Added 21/05/2025

Job Title: Payroll Administrator Location: Astral House, Imperial Way, Watford, Hertfordshire WD24 4WW Start Date: Monday 2nd June 2025 Duration: 5 months (with potential extension) Pay Rate: Between £15.00-£20.00 per hour depending on experienceWe are currently recruiting for a Payroll Administrator to join a busy and professional team based at Astral House in Watford. This is a full-time position offering thirty-seven and a half hours per week, Monday to Friday, from eight forty-five in the morning to five in the evening.Key ResponsibilitiesProcessing high-volume payroll in a dedicated payroll environmentManaging a large headcount with significant amounts of variable payWorking with accuracy...

Learn more

Housing Administrator

Added 15/05/2025

A leading housing organisation is looking for a Housing Administrator to start ASAP. As the team administrator, you will play a crucial role in delivering a highly customer-focused, effective, and efficient administration service to our Home Ownership Support team who handle resale, staircasing, RTA/RTB and lease extension services.Your responsibilities will include:Providing essential administrative and operational support to enhance the efficiency and effectiveness of the team, working closely with them to support them with their workload.Creating and amending customer rent accounts following the completion of sales or transactions, accurately and efficientlyMaintaining a high level of accuracy in processing invoices and raising...

Learn more

Administrator - Part time

Added 01/05/2025

Administrator - permanent - part timeThis role would suit someone looking for part time hours, whether that's 3 days a week, 5 days a week but shorter hours. There is also hybrid/home working available. Construction/Residential We are working with a based construction company who are looking for an Administrator to join their Business. Role, duties and responsibilities -Dealing with client queries and issues -Coordinating work with the trades teams and sub contractors -Reporting to Aftercare Manager -Ensuring defective work is logged and reported in accordance with SLAs -Attend client meetings -Along with Manager sign off completed defects ready for invoicing...

Learn more

Administrator

Added 28/04/2025

Job Title: Administrator Pay Rate: £12.50 per hour Location: Worthy Down, Winchester (with occasional requirements in Andover, Middle Wallop, SJM2) Contract Length: 4 months Hours: 40 per week Start Date: 05/05/2025 Clearance Level: Baseline (BPSS and EBS)Role Overview: We are currently seeking an experienced Administrator to support operational teams, specifically in a facilities management environment. This role is predominantly based at Worthy Down, Winchester, with occasional travel to other locations including Andover, Middle Wallop, and SJM2. The ideal candidate will have strong Maximo and Excel experience, as well as excellent communication skills.Key Responsibilities:Provide administrative support to operational teams, including SWM/OP's...

Learn more

Administrator (Construction)

Added 25/04/2025

Our client is a well run Blue Chip contractor whom are looking for an experienced administrator to assist with new bids and contract wins.The successful candidate will have excellent verbal and written communication skills, be a team player who is proficient in producing visually appealing, high-quality documents, have an eye for detail, and be capable of working to strict deadlines. Please note a car is essential for this role. Key responsibilities will include:Handing all administrative duties Managing health and safety information Distribute tender documents to relevant team membersCheck tender documents to ensure that received documents match to issue sheets, and...

Learn more

Administrator

Added 17/04/2025

Administrator required within the Commercial Team of a widely renowned construction company in Dudley. This is a long term role initially temporary but potentially with the chance to go permanent. Ideally you will have experience with Microsoft 365 predominantly Excel, Word & Adobe however training will be provided in any case. If you are reliable, hard working and with good attention to detail this job may be for you. Setsquare is committed to equality in the workplace and is an equal opportunity employer.Setsquare is acting as an Employment Business in relation to this vacancy.

Learn more

Administrator

Added 16/04/2025

Administrator - Leeds Resourcing Group are working in partnership with a leading Social Housing organisation based in Leeds who are looking for an enthusiastic individual as an Administrator on a Temporary basis working closely with the Compliance Team offering administration support. This would suit someone who can come in and hit the ground running who needs minimal support or training. This is a fantastic opportunity to work with an organisation who provide affordable homes for people across Yorkshire and to work in a highly focused driven team allowing you to gain further exposure and play a pivotal role. Your new...

Learn more

Facilities Administrator

Added 10/04/2025

A Facilities Administrator is required for a leading facilities organisation in an initial 6 month contract, working shifts of 4 days on 4 days off, 11 hrs per day, or day shits, 40 hrs per week. These are long term with potential for permanent employment.The role will be focused on task management system activity including sending jobs to vendors, chasing paperwork, raising orders and other general admin duties. You will be highly organised and a good communicator with good IT skills. Ideally you will have worked in a similar fast paced environment previously. Resourcing Group is acting as an Employment...

Learn more

Administrator

Added 08/04/2025

Position: PPM & Helpdesk Administrator Location: Winsford CW7 1AU Duration: Contract 3 Months (Possibly temp to perm) Rate: £26,100.00 Annual OR (£13.38 PAYE (Hourly Rate)) Our client Offers a wide range of career opportunities across various sectors, including support services, Engineering, Facilities Management, Construction, Trades & Maintenance, and are looking to employ a PPM & Helpdesk Administrator. The PPM & Helpdesk Administrator will play an instrumental role in the operation, financial performance and reporting of the PPM contract. They will report back on operational PPM issues which effect the financial performance of the contract, aiding senior management in their understanding...

Learn more

Facilities Administrator / FM Coordinator

Added 02/04/2025

My client now has an excellent opportunity for a Contract Support to join their team on a permanent basis. The company are fast growing and this position will be a fast paced role to meet their business needs.Day to Day RoleCommunicate with team regarding Planned Preventative Maintenance (PPM) needs and schedule in to the Computer Maintenance Management System database.Notify customers of PPM tasks.Lead and manage the delivery of Planned and Reactive Maintenance tasks regarding building services infrastructure.Raising Purchase Orders (POs) and Manage the Computerised Maintenance Management System (CMMS) encompassing responsibility for the job issue, data entry, report creation, tracking of...

Learn more

Construction Administrator

Added 31/03/2025

Our client a well run contractor have a requirement for a Administrator to join their growing construction team, on a long term basis. The company are an established Contractor who specialise in civils and construction frameworks and have excellent new office facilities. The ideal candidate will have worked on construction administration in their previous roles. You will be responsible for:Managing in boxes - creating meeting invites, and responding to emailsArranging meetings, conferences, lunches.Travel booking for eventsPreparing slide decksChasing project actions, primarily from the senior management teamSupporting the marketing lead with admin tasks Taking minutesOrdering PPE/ StationerySome travel between sites Understanding...

Learn more
Required for two factor authentication
At least 8 characters, 1 uppercase, 1 lowercase and 1 special character or number
Your file must be a doc, docx or pdf. No larger than 5MB