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Fantastic place to work - in a great team ALSO offer

FREE GYM MembershipFREE ParkingSubsided Restaurant on site Team Social activities

My client is the leading global provider of integrated facilities and corporate real estate management. Recruiting a Helpdesk Administrator to join the team on the account.

The successful candidate will provide an efficient and effective point of contact for both our client and our UK operations team.

The successful candidate will be responsible for the management of all aspects for statutory compliance across the UK account portfolio coupled with other defined tasks to support UK Operations as and when required to support the wider team

Monitoring and responding effectively and quickly to requests received by the FM Helpdesk.

Providing support or assistance for incoming issues related to FM.

Working through the process of solving problems with clients.

Reporting significant or reoccurring issues to the management team, gathering feedback to determine issues and patterns so that they can be resolved.

Walking clients through FM processes and functions to ensure all KPIs & SLAs are met.

Reporting customer feedback and trends to Management Team.

Answer Helpdesk / Switchboard calls.

Log service requests on CAFM system.

Continually updating customers using the communication Strategy.

Request updates from Hard / Soft Services teams.

Updating client on service requests.

Manage sub-contractor callout process.

Manage work orders and ensure accuracy data is achieved.

Assist in all sites across the account achieving the highest level of statutory compliance.

Promote QHSE and drive tangible improvements in safety performance and culture.

Provide administrative support to local line management at all levels.

Working with the Account Management and team ensuring that best practice in health & safety is adopted and regularly reviewed.

Complete client & company site inductions for staff and contractors

Assist with ensuring Authority to Work (ATW) are issued.

Support with audit management (Internal & External)

Produce management reports as required by the Account Management.

Meaningful and accurate reports are generated as required.

Customised reports are quickly created when required.

Work Closely with the Soft Services Manager and Engineering Team ensuring all supplier visits are co-ordinated and planned.

You will have

Strong interpersonal skills

Ability to work under minimal supervision.

Ability to work as a team player.

Computer literate with a strong working knowledge of Microsoft Office.

Flexible, methodical, and strong attention to detail

Excellent organisational skills

Contributing to continuous improvement

Ability to demonstrate logical processes, with good analytical skills and judgement.

Knowledge and Experience in using CAFM systems (Si7 & IFM Hub)

Administration, Facilities & compliance Services

Experience working in a customer service role or helpdesk environment.

Experience within the Facilities Management or similar role.

RG Setsquare is acting as an Employment Agency in relation to this vacancy.

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Resourcing group have an exciting opportunity to join the world's leading global provider of integrated facilities and corporate real estate management. Our client are recruiting for a Senior Facilities Manager to join the team located in Belfort France

Fluent in French & English is ESSENTIAL

Job opportunities

The Facilities Manager (FM) is responsible for managing all aspects of facilities service as detailed in the Local Facilities Agreement scope of works and will report to the appropriate Regional Operations Manager.

The FM is responsible for working directly with the local client to ensure a thorough understanding of their objectives and the implementation of acceptable property-specific operating strategies that achieve these required standards. Once developed the FM must oversee the implementation of all approved initiatives and programs, by managing and coordinating the efforts of the FM team (eg. service providers, contractors and building employees) to achieve the account goals.

Client location is in Belfort and the FM presence is required five days per week

Role Responsibilities

Act as the key FM interface between the local clients and the Regional Operations Team creating alignment between client needs and organizational deliveryDevelop, gain consensus for, and implement the Best Practice/ Building Operation Plan for assigned portfolio and lead the resources to deliver against the local targets, managing scope interpretationDrive Operational control through Metrics/KPIManage site issues, escalation and resolution effectivelyProvide formal supervision to individual employees within single functional or operational Recommend staff recruitment, selection, promotion, advancement, corrective action and termination. Plan and monitor appropriate staffing levels and utilization of labor, including overtime. Prepare and deliver performance appraisals for staff. Mentor and coach team members to further develop competencies.Inspires and behaves with unquestioned integrity and in accordance with EthicsLeads site financial forecasting requirements. Drives compliant financial practices to ensure on time and compliant billing.

Additional Responsibilities

Have strong leadership behavior and act as a positive example for direct reportsComplete site inspections of all assigned buildings andAssure compliance with Best Practice documents with the assistance of the Regional Operations Lead. Ensure compliance with client policies, procedures and standardDemonstrate credibility and thought leadership for all site operationsCoordinate response to more complicated Client service requests and ensure follow-Directly supervise employees reporting to the assigned buildings.

Selection Criteria

Commercial and financialExcellent written and verbal communicationStrong organizational and analyticalAbility to provide efficient, timely, reliable and courteous service toPeople management skills and the ability to communicate at all levels Experience on managing Hospitality servicesAbility / skill set to oversee technical activities under the scopeInterest in continuous improvement and development of newFluent in French & English5+ years minimum operations experience of facilities management or service delivery, technical M&E

Interested?

Contact Deborah Longstaff

d.longstaff@resourc

Resourcing Group is acting as an Employment Agency in relation to this vacancy.

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Front of House

Location: L3 1HU Liverpool
Start Date: ASAP
Reports to: On-site Facilities Manager
Working Hours: 09:00 - 16:00(Contract - Perm)

Rate: Hourly options PAYE / Umbrella (Negotiable)

Duration: Temp to Perm

Role Overview

We are seeking a friendly, professional, and highly approachable individual to be the Front of House representative at Kyndryl's newly opened office in the. This role is pivotal in creating a positive first impression for all visitors and internal colleagues alike. You will be the key interface between clients, visitors, and staff, ensuring smooth communication and service delivery across the site.

The building hosts approximately 100 employees and is a dynamic, customer-focused environment. You will work closely with our clients Facilities Manager, supporting day-to-day operations and administrative tasks.

Key Responsibilities

Welcome and assist all visitors and staff entering the buildingManage the reception area to ensure a professional and warm first impressionAct as the primary point of contact for all front-of-house and general site-related queriesDirect and escalate visitor and staff requests to the appropriate personnel or departmentsSupport the Facilities Manager with coordination and setup of meetings, including recording meeting notesAssist in general facilities coordination, such as handling post, booking meeting rooms, and reporting maintenance issuesMaintain visitor logs and adhere to site security proceduresHelp ensure the building remains compliant with health and safety standards

Essential Skills & Attributes

Warm, welcoming, and approachable demeanourStrong interpersonal and communication skillsAbility to multitask and prioritise requests effectivelyConfidence in directing queries to appropriate contacts and following up when neededProactive, with a strong sense of ownership and reliabilityCompetent in basic office software (e.g., Outlook, Word, Excel)Discretion and professionalism in all interactionsWillingness to be flexible in working hours to support work-life balance needs

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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A Facilities Administrator is required for a leading facilities organisation in an initial 6 month contract, working shifts of 4 days on 4 days off, 11 hrs per day, or day shits, 40 hrs per week. These are long term with potential for permanent employment.

The role will be focused on task management system activity including sending jobs to vendors, chasing paperwork, raising orders and other general admin duties. You will be highly organised and a good communicator with good IT skills. Ideally you will have worked in a similar fast paced environment previously.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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Position: PPM & Helpdesk Administrator
Location: Winsford CW7 1AU
Duration: Contract 3 Months (Possibly temp to perm)
Rate: £26,100.00 Annual OR (£13.38 PAYE (Hourly Rate))

Our client Offers a wide range of career opportunities across various sectors, including support services, Engineering, Facilities Management, Construction, Trades & Maintenance, and are looking to employ a PPM & Helpdesk Administrator.
The PPM & Helpdesk Administrator will play an instrumental role in the operation, financial performance and reporting of the PPM contract. They will report back on operational PPM issues which effect the financial performance of the contract, aiding senior management in their understanding of reasons behind contract current performance. They will also act as main contact for escalation for the client.

Qualifications/Experience:
* Excellent verbal and written communication skills, with a proven experience of managing complex relationships.
* Good understanding and experience of CAFM and finance management systems
* Able to work on own initiative within a team environment.
* Attention to detail.
* Integrity and professionalism.
* Able to demonstrate working knowledge of Word, Excel, PowerPoint and Outlook.

Main Responsibilities:
The role consists of, but is not limited to, the following key activities:
* Act as PPM lead for the QWEST contract, building close relationships with colleagues and sub-contractors to ensure best practice is shared.
* Provide exemplar customer service to all stakeholders, internal and external, by actively responding to queries, selecting the best solution to request / query, and following up to ensure resolution.
* Be accountable for and manage the PPM process from end to end.
* Raise purchase orders within agreed limits and receipt of goods / services provided to maintain the systems for effective financial monitoring.
* Be responsible for logging PPM corrective works on Maximo, raising client quotes / purchase orders and manage process end to end.
* Achieve key performance indicators and service level agreement targets for each request and set expectation with customer.
* Produce and share KPI reports monthly with Account Manager.
* Work with support functions and operations colleagues to understand where process can be improved to maximise billing opportunities.
* Assist in keeping WIP levels on contracts to a minimum by ensuring timely completion of jobs.
* Manage lift inspections and corresponding remedial actions.
* Responsible for raising PO's and client quotes for all Fire Risk Assessment Remedial actions and manage process end to end.
* Provide cover for a range of helpdesks, answering all calls in a timely manner and inputting jobs via Maximo, advising Helpdesk Team Leader of any urgent works and assigning and dispatching jobs.
* Promote customer feedback and surveys.
* Any other reasonable requests as instructed by the QWEST Account Manager.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

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