Social Housing contractor looking to recruit a full-time temporary Planner / Scheduler Duties- Take calls directly from tenants... Read more
Social Housing contractor looking to recruit a full-time temporary Planner / Scheduler
Duties
- Take calls directly from tenants regarding maintenance and repairs
- Raising repairs
- Prioritise repairs by urgency, trade and location to ensure the most efficient use of resources
- Manage operatives diaries
- Follow up with operatives and manage allocation of workload
- To liaise with tenants, client and operatives ensuring they are fully informed of any operational changes to complete the requested repair
- Ensure that all repair activity information is fully entered onto system in a timely and accurate manner
- To assist with arranging pre and post inspections for the Supervisors and record
- To provide administrative support for the service as required
- Ability to manage customer service complaints and resolve to a satisfactory resolution
- To carry out any other reasonable duties as may be required by the business
- To promote good working relationships with your colleagues and the company's clients and suppliers
Required Experience & Knowledge
Previous experience within a call centre environment
Dealing with telephone enquiries
Previous experience within a customer service role
Competent in MS Office
Customer Service focus
Ability to work on own initiative and as a team member
Excellent verbal and written communication skills
Organised and efficient administration skills
Knowledge of Kirona DRS and / or TriRiga
Please send full up to date CV with your application
RG Setsquare is acting as an Employment Business in relation to this vacancy.
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