Resourcing Group are actively recruiting for Disrepair Project Lead to work on behalf of one of the UK's largest Housing Associations, to become a member of the Damp, Mould & Disrepair Team, working with the Senior Surveyor to plan and deliver a wide range of complex projects across their housing stock, based in Eastleigh, Hampshire.
The role has two core purposes:
- Building and maintaining effective and productive relationships with all internal and external stakeholders, being a trusted partner to the business for all legal disrepair cases, housing ombudsman investigations, insurance claims and other high profile complaints.
- A key member of the Damp, Mould & Disrepair Team, working with the Senior Surveyor to plan and deliver a wide range of complex projects, ensuring that cases are managed from inception to completion in accordance with all relevant legislative requirements, timescales and company policies, processes and procedures.
Job title: Disrepair Project Lead
Type: Temp-to-Permanent, 12 weeks then Full-time
Location: Eastleigh, Hybrid (Site/Office)
Salary: £37,173 per annum (plus comprehensive benefits)
Key Duties and Responsibilities:
- Deputise for the Performance & Projects Lead as required on matters related to the Damp, Mould & Disrepair Team.
- Ensuring that disrepair Pre- and Post-Inspections are scheduled and recorded appropriately within required SLAs to include confirmation letters to customers and other relevant parties.
- Responsible for ensuring the Case Management Database is kept up to date and accurate. Provide updates at weekly case management review meetings with relevant stakeholders. Ensure that all relevant case documents are distributed as required.
- Support the Senior Surveyor in the preparation of Pre- and Post-Inspection Reports and Housing Condition Reports to ensure timely completion of these documents.
- Accountable for ensuring that all relevant in-house and quoted contractor works are raised promptly and managed to completion in line with required timescales. Liaise with internal and external stakeholders to ensure all works are completed.
- Working collaboratively with the Complaints team on cases that are running in conjunction with legal disrepair cases, housing ombudsman investigations, insurance claims and other high profile complaints.
- Line Management of Disrepair administration and scheduling functions within the Damp, Mould & Disrepair Team, to ensure works are completed in line with KPI's and SLAs.
- Be the escalation point of contact for all internal and external stakeholders on matters relating to open disrepairs cases and high level complaints.
- To attend Court injunction proceedings, to give evidence on the documents relating to the case.
- Responsible for collating and producing monthly reporting of KPIs relating to legal disrepair cases for Damp, Mould & Disrepair Leadership Team.
Knowledge, skills, and experience required:
- A sound working knowledge of legal disrepair process and the company's obligations as set out legally and through our regulator and ombudsman.
- Good understanding of damp & mould and general building defects including common causes and appropriate resolutions.
- Demonstrate a flexible approach to project delivery, proactively managing change and disseminating information promptly and accurately.
- Self-motivated, able to work effectively on their own or as part of a team prioritising workload in a busy working environment.
- Excellent demonstrable communication, administration and customer service skills working with customers, colleagues and managers at all levels.
- A team player with a 'can-do' attitude, outgoing, polite, patient, diplomatic, personable, respectful and flexible.
- Experience of line managing and developing a high performing operational team.
- Demonstrable experience of creating process efficiencies that enhance customer and colleague experience.
- Excellent level of understanding of Microsoft programmes and in-house database systems.
This vacancy closes around Monday the 26th of May so all applications will be reviewed immediately.
RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Disrepair Project Lead
Eastleigh
Permanent
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