Income Officer

London
Temporary
Contract Support & Admin, Finance and Procurement, Housing Management
Reference: DAT150525_1747316172

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in North London who are looking to appoint a Income Officer for the 3 months ongoing, at the rate of £22.81 per hour umbrella

Job responsibilities

  • Responsible for delivering, to a high standard, the collection/assessment support service menus, working across the Assessment Hub as a pooled resource to ensure effective operation of the services. Including but not limited to the assessment and determination of income related benefits and other reductions, complex collection service matters, data entry, customer contact, and understanding service specific collection/assessment tasks.
  • Understand and be responsive to the needs of customers, offering technical assessment and collection advice and guidance both written and verbal, and present a positive and professional image to the customer at all times, ensuring a high standard of customer service.
  • Proactively develop skills, understanding and abilities in delivering support services in order to carry out standardised processes in a consistent and efficient manner
  • Deal professionally and effectively with all contacts from a wide range of people, using tact and discretion, assessing needs and re-directing enquiries, where appropriate.
  • Deal with customer enquiries at all levels and follow through to resolution, ensuring all relevant systems are updated and the adequate audit trails are in place.
  • Maintain clear and up to date records of customer contact and work undertaken across the shared resource and proactively establish areas of specialism within the Assessment Hub.
  • Work closely with Assessment Hub managers to ensure an integrated strategic approach to operation of the service.

Should your skills match the above please send through your updated CV.

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown Ltd is acting as an Employment Business in relation to this vacancy.

£22.81 - £22.81
Per hour
Up to GBP22.81 per hour

London

Temporary

Added 15/05/2025
Reference: DAT150525_1747316172

Income Officer

London
Temporary

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